Terms and conditions

The services and products are provided by Happy Moments Decor, a company legally incorporated under the laws of the state of Florida, in the United States of America. These Terms of Use: "Terms" govern your use of the website and the contents found there. Please read all of these Terms carefully and contact us if you have any questions about them. By using our Services, you agree to be bound by these Terms, including our privacy policy.

 Use of Our Products and Services

You can purchase our products and enjoy our services only if the payment has been verified previously.  For this reason, we recommend making tus purchases inadvance. No delivery or enjoyment of services will be made without confirmation and verification of payment. Upon purchase, you agree to the Terms and all applicable laws in the state of Florida in the United States of America, so we recommend reading all the terms and conditions.

About our products and delivery

 To keep a long duration for these products, we place orders on the day of delivery. The customer must provide all the necessary information for the manufacture of his order. The data you must provide are:

• Name
• Age
• Colors of the decor.
• Design
• Details of the balloon decoration, including motif, example: anniversary, birthday, christening or any other type of celebration.

This data is essential, we need to be able to provide the customer with the best care.

Delivery times for bouquets, balloons columns, square walls and any product made with balloons will be as follows: from 8:00 am to 8:00pm. You can choose the time you wish to receive your order and Happy Moments Decor agrees to have the order at the agreed time either for in-store pick-up or delivery service.

For the delivery services you must specify the exact address. Happy Moments Decor is not responsible if the order does not arrive on time or at an erroneous address due to any mistake that was made at the time of providing the address. Check the address very well before sending it and be as accurate as possible. We suggest sharing the location by whatsapp to our contact number if you wish, if you send the wrong address, you may have an additional charge for transportation costs.

If you want to remove the selected product at our location, you have to take intoaccount its size, for example the bouquets mostly, are large and therefore, you need a suitable vehicle (such as a van or truck) for your transfer, you are responsible for the final result of the product once you have left the store. At Happy Moments Decor we are not responsible for damages that the product may suffer once the customer has removed it.

In general, the helium balloons that we use in our arrangements are latex, these last approximately 8 hours, however we guarantee their duration between 24 to 36 hours. If people who are going to handle and come into contact with balloons are allergic to latex, you should report it. Happy Moments Decor is not responsible for allergic reactions that customers may suffer if they do not report their latex allergy.

If the people receiving the product are allergic to latex, the products will be made with balloons of other material upon agreement with the customer. We also use microfoil balloons and these can last more than 1 week (approximately 7 days), depending on the treatment given to them and weather conditions.

Note that helium latex balloons should not be placed in front of the air conditioner, as gas particles are compressed, and balloons are automatically deflated. Happy Moments Decor is not responsible for the mishandling of helium latex balloons when exposed to air conditioning. It is important to note that balloons should not be placed directly into the sun, heat or steam also causes them to deflate or explode.

For helium balloons, keep in mind that helium is not a flammable gas, but the measurements described below help your balloons have greater durability:

• Do not leave balloons or decoration in the cart as it exposes them to heat or steam and may deflate or explode.
• Discard balloons after they deflated, keep debris away from children and pets as debris can cause drownings.
• Balloons are conductors of electricity, therefore, avoid releasing or bringing balloons to power cords or any source of electricity.

In Happy Moments Decor it is important to spread our work, that is why we place on our partner networks and website all our designs, customer photos with our decorations. If you do not agree to appear in our photos, please notify it before, so we will only publish our arrangement or bouquet to publicize our work.

If for any reason you need to postpone delivery, we can verify a new date or time according to our availability, if you have to cancel the service will be re-pocketed only 50% of the payment.

Payment conditions

At Happy Moments Decor we offer a lot of products and services, mainly decorations, arrangements with balloons and variety of products for your balloon decorations. Each of our products and services is associated with a fee expressed in U.S. dollars. When you purchase a product or service, you are responsible for paying for the product or service, in a single payment or periodically (depending on the product or service) and payment will be debited automatically.

At Happy Moments Decor we are not responsible for the cancellation of a service by the customer. In case the customer has made the payment, only 50% will be refunded.

Use of personal information

At Happy Moments Decor, we maintain, use and disclose personal information in order to provide or offer our customers goods and servicesfor any purpose that the customer may reasonablyforesee, for any other purpose authorized by law or for any other purpose with the prior consent of his/her party (whether express or implied). This may include disclosures to organizations that provide us with technical and support services as well as professional advice.

We use our customers' personal information as set out below:

• To provide you with news and information about our products or services;
• To provide, deliver, obtain, manage and improve our products and services;
• To provide marketing offerings through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
• To contact you, for example, in order to respond to inquiries and complaints;
• To send you marketing material or promotions that we believe may be of interest to you; or
• To ask for your opinion for the purposes of conducting market research. Your participation in activities aimed at giving us an opinion, such as online surveys, is completely anonymous and voluntary. It will not be used to collect data that allows the identification of any person.

Your personal information may also be used and disclosed to protect our rights or property and those of our users, where applicable, in order to comply with legal processes, including disclosures to law enforcement, regulatory or governmental agencies.

You may, at any time, request that we stop sending you emails or other communications.